Sales and Marketing Experts!

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Customer Service and Answering Training Classes

 Whether you call it an operator, receptionist or answering service, the employees that answer your phones are a reflection of your business and the quality of service that you provide. When a prospect inquires about your services, it is important that they are:

1. Treated professionally
2. Given a friendly introduction
3. Made to feel important
4. Asked important qualifying questions
5. Given an accurate time period of when and who will be calling them back

At the C.M.S. training center we will teach your employees to do all of the above. Here are some of the benefits that your business will gain:

1. A Higher closing percentage
2. More return business
3. A better chance of prospects not calling competitors
4. An Improved reputation
5. More satisfied salespeople

 

Organizing and Utilizing Data

Many businesses are sitting on a gold mine and they don’t even know it. Over the course of time your business will accumulate inquiries that did not end up purchasing your products or services. In many instances these inquiries are not followed up on. They either wind up sitting in a computer file or in a desk drawer collecting dust.

Our goal at C.M.S. would be to first organize the inquiries into the correct computer format that is compatible for innovative marketing techniques such as direct mail, email, auto dialer, co-calling and text messaging. Sometimes more advertising is not necessary. Recycling your existing database may be all that needs to be done. Our experts will organize and optimize all existing material and create a marketing program that will reactivate previous inquiries.